Outage in TSYS Merchant

TSYS System Incident - Excessive declines on some Visa transactions on multiple platforms

Resolved Minor
July 16, 2023 - Started over 2 years ago - Lasted 24 minutes
Official incident page

Incident Report

We are aware of an issue with declines on some Visa transactions and we are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Components affected
TSYS Merchant Merchant Center TSYS Merchant Virtual Terminal TSYS Merchant ProcessNow / Mobile Payment Acceptance TSYS Merchant Platform Overall TSYS Merchant Recurring Billing TSYS Merchant ACH Processing TSYS Merchant CounterPASS/POS TSYS Merchant Server & Platform Connectivity (API) TSYS Merchant Hosted TSYS Merchant Hosted TSYS Merchant MultiPASS / API Integration TSYS Merchant Integrated Widget TSYS Merchant Batch Upload TSYS Merchant Sierra TSYS Merchant Tokenization / Manual Billing TSYS Merchant Summit TSYS Merchant Mobile Payment Acceptance TSYS Merchant Web Services TSYS Merchant Saratoga TSYS Merchant WebPASS / Virtual Terminal

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/16/2023 08:37PM

This incident was resolved at 14:15 MT when a Visa decline issue with a specific issuer was corrected. Teams will be working on steps for remediation and prevention of future occurrences.

INVESTIGATING over 2 years ago - at 07/16/2023 08:16PM

We are aware of an issue with declines on some Visa transactions and we are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

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