Outage in Twilio
Flex Agents not receiving Legacy Chats
Resolved MinorIncident Report
Our monitoring systems have detected a potential issue causing Flex Agents not receiving Legacy Chats. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 01/08/2024 06:42PM
We have fully investigated the issue with incoming Legacy Chat for Flex Agents, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
INVESTIGATING
almost 2 years ago - at 01/08/2024 06:05PM
Our monitoring systems have detected a potential issue causing Flex Agents not receiving Legacy Chats. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
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