Outage in Twilio
Flex Agents not receiving Legacy Chats
Resolved Minor
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Outage Details
Components affected
Twilio PROGRAMMABLE CHATLatest Updates ( sorted recent to last )
We have fully investigated the issue with incoming Legacy Chat for Flex Agents, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Our monitoring systems have detected a potential issue causing Flex Agents not receiving Legacy Chats. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
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