Outage in Twilio

SMS Delivery Delays and Failures to Multiple Networks in Canada

Resolved Minor
August 12, 2025 - Started 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Toll-Free, North America Twilio SMS Long Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/12/2025 02:16PM

We are no longer experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Canada. This incident has been resolved.

MONITORING 2 months ago - at 08/12/2025 12:16PM

We are observing recovery in SMS delivery delays and failures when sending messages to Multiple Networks in Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 08/12/2025 10:56AM

We continue experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 08/12/2025 10:25AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 08/12/2025 09:58AM

We are experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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