Outage in Twilio

SMS Delivery Delays and Failures to K-Cell Network in Kazakhstan

Resolved Minor
August 13, 2025 - Started about 19 hours ago - Lasted about 11 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays and failures to K-Cell Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC
Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 08/13/2025 06:19PM

We are no longer experiencing SMS delivery delays and failures to K-Cell Network in Kazakhstan. This incident has been resolved.

MONITORING about 14 hours ago - at 08/13/2025 11:46AM

We continue observing recovery in SMS delivery delays and failures to K-Cell Network in Kazakhstan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 16 hours ago - at 08/13/2025 09:47AM

We continue observing recovery in SMS delivery delays and failures to K-Cell Network in Kazakhstan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 18 hours ago - at 08/13/2025 07:56AM

We are observing recovery in SMS delivery delays and failures to K-Cell Network in Kazakhstan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 08/13/2025 07:05AM

We are experiencing SMS delivery delays and failures to K-Cell Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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