Outage in Twilio

Lookup Identity Match and SIM Swap Failures

Resolved Minor
February 12, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Lookup Identity and Sim Swap. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Lookup
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/12/2024 04:29PM

The issue with SIM Swap and Identity Match API has been resolved and is operating normally at this time.

MONITORING over 1 year ago - at 02/12/2024 02:29PM

SIM Swap and Identity Match API are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 02/12/2024 12:37PM

We continue to experience intermittent issues with the Lookup SIM Swap and Identity Match API. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 02/12/2024 11:46AM

We are experiencing intermittent issues with the Lookup SIM Swap and Identity Match API. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 02/12/2024 11:44AM

Our monitoring systems have detected a potential issue with Lookup Identity and Sim Swap. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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