Outage in Twilio

SMS Delivery Delays to Dish Network in the US for a Subset of Short Codes and Twilio Toll-Free Numbers

Resolved Minor
September 04, 2024 - Started 25 days ago - Lasted 14 days
Official incident page

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Outage Details

We are experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 09/17/2024 10:22PM

We are continuing to experience Delivery Report delays for messages sent to Dish network in the US for a subset of Toll Free Numbers, however we will instead be contacting impacted customers individually in order to provide further updates on this incident. This post can be considered resolved.

INVESTIGATING 11 days ago - at 09/17/2024 08:30PM

We continue experiencing Delivery Reports delays for messages sent to Dish network in the US. We can confirm the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 09/16/2024 08:39PM

We continue experiencing Delivery Reports delays for messages sent to Dish network in the US. We can confirm the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 13 days ago - at 09/15/2024 08:35PM

We continue experiencing Delivery Reports delays for messages sent to Dish network in the US. We can confirm the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 09/14/2024 08:47PM

We continue experiencing Delivery Reports delays for messages sent to Dish network in the US. We can confirm the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 09/13/2024 08:42PM

We have identified that this incident is impacting the Delivery Reports for messages sent to Dish Network in the US, we can confirm that the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 16 days ago - at 09/13/2024 07:45AM

The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 16 days ago - at 09/12/2024 03:44PM

The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 17 days ago - at 09/12/2024 07:44AM

The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 17 days ago - at 09/12/2024 03:44AM

The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 17 days ago - at 09/12/2024 01:23AM

We are observing recovery in SMS delivery via a subset of Short Codes, however, we are still experiencing SMS delivery delay via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 17 days ago - at 09/12/2024 12:32AM

We are observing recovery in SMS delivery delay to Dish Network in the US over a subset of Toll-Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 17 days ago - at 09/11/2024 04:55PM

We continue to experience SMS delivery delay to Dish Network in the US over a subset of Toll-Free Numbers. We have identified that a subset of Short Codes started to be impacted by this situation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 18 days ago - at 09/10/2024 05:10PM

We continue to experience SMS delivery delay to Dish Network over a subset of Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 19 days ago - at 09/10/2024 05:20AM

We are still experiencing SMS delivery delay to Dish Network via Twilio Toll-Free Numbers and a Subset Of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 20 days ago - at 09/09/2024 07:17AM

We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 20 days ago - at 09/09/2024 05:22AM

We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 09/08/2024 05:23AM

We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 22 days ago - at 09/07/2024 05:30AM

We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 23 days ago - at 09/06/2024 05:30AM

We are experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available

INVESTIGATING 23 days ago - at 09/06/2024 04:38AM

We are experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available

INVESTIGATING 23 days ago - at 09/05/2024 11:12PM

We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 24 days ago - at 09/05/2024 06:27AM

We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 24 days ago - at 09/04/2024 10:27PM

We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 24 days ago - at 09/04/2024 06:10PM

We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 24 days ago - at 09/04/2024 02:17PM

We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 25 days ago - at 09/04/2024 10:21AM

We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 25 days ago - at 09/04/2024 08:26AM

We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 25 days ago - at 09/04/2024 07:31AM

We are experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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