Outage in Twilio

SMS Delivery Delay to Brisanet Network in Brazil

Resolved Minor
March 15, 2025 - Started 3 months ago - Lasted about 13 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/16/2025 10:28AM

We are no longer experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. This incident has been resolved.

MONITORING 3 months ago - at 03/16/2025 08:14AM

We are observing recovery in SMS delivery delays when sending messages to the Brisanet network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 3 months ago - at 03/16/2025 06:11AM

We are observing recovery in SMS delivery delays when sending messages to the Brisanet network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 03/16/2025 04:45AM

We continue experiencing SMS delivery delays when sending messages to the Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 03/16/2025 12:57AM

We continue experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 03/15/2025 10:57PM

We continue experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 03/15/2025 09:57PM

We are experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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