Outage in Twilio

Increase in Voice Call Disconnects in Flex 2.13.x

Minor
July 18, 2025 - Started about 14 hours ago
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Voice and Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Flex Programmable Voice
Latest Updates ( sorted recent to last )
INVESTIGATING about 5 hours ago - at 07/19/2025 07:09AM

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 8 hours or when more information becomes available.

INVESTIGATING about 11 hours ago - at 07/19/2025 01:05AM

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 4 hours or when more information becomes available.

INVESTIGATING about 13 hours ago - at 07/18/2025 10:58PM

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 2 hours or when more information becomes available.

INVESTIGATING about 14 hours ago - at 07/18/2025 10:22PM

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 1 hour or when more information becomes available.

INVESTIGATING about 14 hours ago - at 07/18/2025 10:01PM

Our monitoring systems have detected a potential issue with Voice and Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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