Increase in Voice Call Disconnects in Flex 2.13.x for the Flex Accounts Using SSOv2

The issue affecting an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2 has been resolved and Flex is operating normally at this time.

We have deployed a permanent code fix on the 24th to address this issue as part of 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.

We have deployed a permanent code fix on the 24th to address this issue as part of 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.

We have deployed a permanent code fix on the 24th to address this issue as part of yesterday's 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.

We have deployed a permanent code fix on the 24th to address this issue as part of yesterday's 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.

We have deployed a permanent code fix to address this issue as part of today's 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.

We deployed a temporary fix on the 19th to mitigate impact. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.

We deployed a temporary fix on the 19th to mitigate impact. We're continuing to monitor and will do so until we make a permanent fix available tomorrow.

We deployed a temporary fix on the 19th to mitigate impact. We’re continuing to monitor and will do so until we apply a permanent fix tomorrow.

We have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

We have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

We have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 16 hours or when more information becomes available.

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 8 hours or when more information becomes available.

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 4 hours or when more information becomes available.

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 2 hours or when more information becomes available.

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 1 hour or when more information becomes available.

Our monitoring systems have detected a potential issue with Voice and Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.