Outage in Twilio

On Call Engineers are Investigating an issue

Resolved Minor
May 16, 2025 - Started about 9 hours ago - Lasted 18 minutes
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Call Failures From Subscribers To A Subset Of Brazil Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Voice, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 05/16/2025 04:26PM

We have fully investigated the Call Failures From Subscribers To A Subset Of Brazil Twilio Phone Numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

INVESTIGATING about 9 hours ago - at 05/16/2025 04:12PM

Our monitoring systems have detected a potential issue with Call Failures From Subscribers To A Subset Of Brazil Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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