Outage in Twilio

Call Failures to and from a Subset of Twilio's Numbers in Brazil

Resolved Minor
May 16, 2025 - Started about 2 months ago - Lasted about 14 hours
Official incident page

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Outage Details

We are observing Call Failures to and from a Substet of Twilio's Numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 05/17/2025 07:27AM

The issue affecting call failures to and from a subset of Twilio's numbers in Brazil has been resolved, and the service is functioning normally at this time.

MONITORING about 2 months ago - at 05/17/2025 05:35AM

We have started seeing recovery for call failures to and from a subset of Twilio's numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 2 months ago - at 05/17/2025 03:08AM

We have started seeing recovery for call failures to and from a subset of Twilio's numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 05/17/2025 01:35AM

We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil. We are continuing to investigate, and will provide another update in 4 hours.

INVESTIGATING about 2 months ago - at 05/16/2025 11:35PM

We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil. We are continuing to investigate, and will provide another update in 2 hours.

INVESTIGATING about 2 months ago - at 05/16/2025 10:27PM

We have implemented a workaround that has restored calling from Twilio numbers to Brazil phone numbers for the subset of impacted numbers. At this time we are still seeing call failures for calls placed to the impacted Twilio numbers. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 05/16/2025 08:33PM

We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 05/16/2025 06:48PM

We are observing Call Failures to and from a Substet of Twilio's Numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 05/16/2025 05:48PM

We are observing Call Failures to and from a Substet of Twilio's Numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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