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Outage in Twilio

SMS Delivery Delays to Multiple networks in Chile

Resolved Minor
May 16, 2025 - Started 11 months ago - Lasted about 17 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple networks in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/17/2025 04:35PM

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Chile. This incident has been resolved.

MONITORING 11 months ago - at 05/17/2025 02:36PM

We are observing recovery in SMS delivery delays when sending messages to multiple networks in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/17/2025 06:56AM

We are continuing to experience SMS Delivery Delays to Multiple networks in Chile. Our engineers are investigating, and we will provide another update in 8 hours.

INVESTIGATING 11 months ago - at 05/17/2025 02:55AM

We are continuing to experience SMS Delivery Delays to Multiple networks in Chile. Our engineers are investigating, and we will provide another update in 4 hours.

INVESTIGATING 11 months ago - at 05/17/2025 12:52AM

We are continuing to experience SMS Delivery Delays to Multiple networks in Chile. Our engineers are investigating, and we will provide another update in 2 hours.

INVESTIGATING 11 months ago - at 05/17/2025 12:08AM

We are experiencing SMS Delivery Delays to Multiple networks in Chile. Our engineers are investigating, and we will provide another update in 1 hour.

INVESTIGATING 11 months ago - at 05/16/2025 11:56PM

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple networks in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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