Outage in Twilio

SMS Delivery Delays to Telefonica in Chile

Resolved Minor
May 16, 2025 - Started about 4 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Telefonica in Chile via a Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 05/16/2025 11:44PM

We are no longer experiencing SMS Delivery Delays to Telefonica in Chile via a Subset of Longcodes. This incident has been resolved.

MONITORING about 3 hours ago - at 05/16/2025 10:10PM

We are observing recovery with SMS Delivery Delays to Telefonica in Chile via a Subset of Longcodes. We will continue to monitor to ensure a full recovery, and provide another update in 2 hours or as soon as we have more information.

INVESTIGATING about 3 hours ago - at 05/16/2025 09:44PM

We are experiencing SMS Delivery Delays to Telefonica in Chile via a Subset of Longcodes. Our engineers are investigating, and we will provide an update in 2 hours or as soon as we have more information.

INVESTIGATING about 4 hours ago - at 05/16/2025 09:21PM

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Telefonica in Chile via a Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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