Outage in Twilio
SMS Delivery Failures to Multiple Networks in Australia for a Subset of Longcodes
Resolved MinorIncident Report
We are experiencing SMS delivery delays when sending messages to Telstra in Australia Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APACTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/16/2025 08:33PM
We are no longer experiencing SMS delivery failures to multiple Networks in Australia. This incident has been resolved.
MONITORING
10 months ago - at 06/16/2025 06:27PM
We are observing successful SMS delivery from a subset of Longcodes that were facing SMS delivery failures to multiple Networks in Australia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
10 months ago - at 06/16/2025 05:28PM
Twilio has mitigated the impact over the majority of traffic to Australia impacted by this incident. Now we can confirm that only a subset of Longcodes are facing SMS Delivery Failures to multiple Networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
10 months ago - at 06/16/2025 02:56PM
We are continuing to experience SMS delivery failures to multiple networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
10 months ago - at 06/16/2025 01:58PM
We are continuing to experience SMS delivery delays when sending messages to Telstra in Australia over a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
10 months ago - at 06/16/2025 11:51AM
We are continuing to experience SMS delivery delays when sending messages to Telstra in Australia Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
10 months ago - at 06/16/2025 11:01AM
We are experiencing SMS delivery delays when sending messages to Telstra in Australia Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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