Outage in Twilio

On Call Engineers are Investigating an issue unable-to-create-unified-profiles

Resolved Minor
June 16, 2025 - Started about 9 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue unable-to-create-unified-profiles. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Flex Application Platform
Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 06/16/2025 02:15PM

This incident has been resolved and creating a new Unified Profile connection is operating normally at this time.

MONITORING about 7 hours ago - at 06/16/2025 01:54PM

Creating a new Unified Profile connection is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 06/16/2025 12:41PM

Our monitoring systems have detected a potential issue when creating a new Unified Profiles connection. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 06/16/2025 12:29PM

Our monitoring systems have detected a potential issue unable-to-create-unified-profile. Create a new Unified Profiles connection, connecting to a Segment Unify space, is currently not working as expected. Engineers are working on a solution. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 06/16/2025 12:25PM

Our monitoring systems have detected a potential issue unable-to-create-unified-profiles. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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