Outage in Twilio
Customer data on the link shortening tab assumes 0 record updates in the last 2 hours
Resolved MinorIncident Report
We’re currently investigating an incident that may affect the Link Shortening tab within Messaging Insights. Customers may notice undercounted records for the time period starting from June 20, 2025, at 23:20 UTC to the present (ongoing). This issue only impacts those who are viewing data with a time range greater than two days.
We will provide you an update within the next 1 hour or as soon as more information becomes available.
Components affected
Twilio Messaging InsightsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/21/2025 06:40AM
This incident has now been resolved.
MONITORING
10 months ago - at 06/21/2025 06:04AM
We’re seeing recovery and monitoring an incident that may have affected the Link Shortening tab within Messaging Insights.
We will provide you with an update within the next 30mins or as soon as more information becomes available.
INVESTIGATING
10 months ago - at 06/21/2025 04:19AM
We’re continue to investigate an incident that may affect the Link Shortening tab within Messaging Insights. Customers may notice undercounted records for the time period starting from June 20, 2025, at 23:20 UTC to the present (ongoing). This issue only impacts those who are viewing data with a time range greater than two days. We will provide you an update within the next 4 hours or as soon as more information becomes available.
INVESTIGATING
10 months ago - at 06/21/2025 02:31AM
We’re continue to investigate an incident that may affect the Link Shortening tab within Messaging Insights. Customers may notice undercounted records for the time period starting from June 20, 2025, at 23:20 UTC to the present (ongoing). This issue only impacts those who are viewing data with a time range greater than two days. We will provide you an update within the next 2 hours or as soon as more information becomes available.
INVESTIGATING
10 months ago - at 06/21/2025 01:44AM
We’re currently investigating an incident that may affect the Link Shortening tab within Messaging Insights. Customers may notice undercounted records for the time period starting from June 20, 2025, at 23:20 UTC to the present (ongoing). This issue only impacts those who are viewing data with a time range greater than two days.
We will provide you an update within the next 1 hour or as soon as more information becomes available.
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