Outage in Twilio

SMS Delivery Delays to Altan Redes in Mexico

Resolved Minor
June 24, 2025 - Started about 16 hours ago - Lasted about 9 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
MONITORING about 9 hours ago - at 06/25/2025 02:08AM

We are observing recovery in SMS delivery delays when sending messages to Altan Redes in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 06/25/2025 01:25AM

We continue to experience SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 06/24/2025 09:39PM

We continue to experience SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 06/24/2025 07:39PM

We are still experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 06/24/2025 06:39PM

We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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