Outage in Twilio

Message Delivery Failures with WhatsApp and Verify

Resolved Major
June 29, 2025 - Started about 10 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with WhatsApp and Verify message delivery failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Channels Twilio Verify
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 06/30/2025 12:44AM

We are no longer experiencing message delivery failures with WhatsApp and Verify. This incident has been resolved.

MONITORING about 10 hours ago - at 06/30/2025 12:19AM

We are observing successful message delivery with WhatsApp and Verify. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 06/30/2025 12:10AM

We are experiencing message delivery failures with WhatsApp and Verify. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 06/29/2025 11:58PM

Our monitoring systems have detected a potential issue with WhatsApp and Verify message delivery failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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