Outage in Twilio

SMS Delivery Delays to Multiple Networks in France via Alphanumeric Sender IDs

Resolved Minor

June 30, 2025 - Started 10 months ago - Lasted about 5 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS Delivery Delays to networks in France via Alphanumeric Sender IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio SMS, Europe

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/01/2025 12:37AM

We are no longer experiencing SMS delivery delays to networks in France via Alphanumeric Sender IDs. This incident is resolved.

MONITORING 10 months ago - at 06/30/2025 10:46PM

We are observing recovery with SMS delivery delays to networks in France via Alphanumeric Sender IDs. We will continue monitoring to ensure a full recovery, and provide another update in 2 hours.

INVESTIGATING 10 months ago - at 06/30/2025 09:03PM

We are continuing to observe SMS delivery delays to multiple networks in France via Alphanumeric Sender IDs. Our engineers are investigating, and we will provide another update in 2 hours or as soon as we have more information.

INVESTIGATING 10 months ago - at 06/30/2025 08:03PM

We are observing SMS delivery delays to multiple networks in France via Alphanumeric Sender IDs. Our engineers are investigating, and we will provide another update in 1 hour or as soon as we have more information.

INVESTIGATING 10 months ago - at 06/30/2025 07:40PM

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