Outage in Twilio

SMS Delivery Failures to Multiple Small US Carriers in United States

Resolved Minor

July 01, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing SMS delivery failures to multiple small US carriers in United States. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS Long Code, North America Twilio SMS Short Code, North America Twilio SMS Toll-Free, North America Twilio SMS Long Code, North America Twilio SMS Toll-Free, North America

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/01/2025 01:31PM

We are no longer experiencing SMS delivery failures to multiple small US carriers in United States. This incident has been resolved.

MONITORING 10 months ago - at 07/01/2025 11:29AM

We are observing successful SMS delivery failures to multiple small US carriers in United States. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 07/01/2025 10:32AM

We are still experiencing SMS delivery failures to multiple small US carriers in United States. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 07/01/2025 09:45AM

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