Outage in Twilio

MMS Delivery Delays from a subset of Short Codes to US Network Subscribers and MMS Delivery Failures to a Subset of Short Codes from US Network Subscribers

Resolved Minor
July 01, 2025 - Started 21 days ago - Lasted 1 day
Official incident page

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Outage Details

The issue causing message failures to a subset of phone numbers in United States of America has been identified. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 07/02/2025 02:34PM

We are no longer experiencing MMS Delivery Delays from a subset of Twilio short codes to US network subscribers. The incident has been resolved.

MONITORING 20 days ago - at 07/02/2025 12:33PM

We are still observing recovery in MMS Delivery Delays from a subset of Twilio short codes to US network subscribers. We will continue monitoring the service to ensure a full recovery. We will provide another update in another 2 hours or as soon as more information becomes available.

MONITORING 20 days ago - at 07/02/2025 10:37AM

We are observing recovery in MMS Delivery Delays from a subset of Twilio short codes to US network subscribers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 20 days ago - at 07/02/2025 08:18AM

We are continuing to experience MMS Delivery Delays from a subset of Twilio Short codes to US Network Subscribers. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

IDENTIFIED 21 days ago - at 07/02/2025 12:29AM

We are continuing to experience MMS Delivery Delays from a subset of Twilio Short codes to US Network Subscribers. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

IDENTIFIED 21 days ago - at 07/01/2025 09:55PM

We have identified that this incident is impacting a subset of short codes instead of a subset of phone numbers, we have confirmed MMS Delivery Delays from a subset of Short codes to US Network Subscribers and MMS delivery failures to a subset of short codes from US Network subscribers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available

IDENTIFIED 21 days ago - at 07/01/2025 06:55PM

We are continuing to experience issues with message failures to a subset of phone numbers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

IDENTIFIED 21 days ago - at 07/01/2025 03:19PM

We are continuing to experience issues with message failures to a subset of phone numbers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 21 days ago - at 07/01/2025 01:21PM

We are continuing to experience issues with message failures to a subset of phone numbers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 21 days ago - at 07/01/2025 12:35PM

The issue causing message failures to a subset of phone numbers in United States of America has been identified. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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