Outage in Twilio

Increased Latency for Multiple Twilio Services

Resolved Major
July 03, 2025 - Started about 12 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue Sync. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 07/03/2025 03:44AM

All services impacted due to increased latency for multiple Twilio services have recovered and are operating as intended. This incident has been resolved.

MONITORING about 10 hours ago - at 07/03/2025 03:03AM

We continue observing recovery with increased latency for multiple Twilio services. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 10 hours ago - at 07/03/2025 02:55AM

We continue observing recovery with increased latency for multiple Twilio services. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 11 hours ago - at 07/03/2025 02:22AM

We are observing recovery with increased latency for multiple Twilio services. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 11 hours ago - at 07/03/2025 02:11AM

Our engineers have identified the issue with increased latency for multiple Twilio services and continue monitoring the situation. We expect to provide another update in 30 minutes or as soon as more information becomes available.

For customer support assistance, please log in to your Twilio or Twilio SendGrid account and submit a support ticket.

IDENTIFIED about 11 hours ago - at 07/03/2025 02:05AM

Our engineers have identified the issue with increased latency for multiple Twilio services and continue monitoring the situation. We expect to provide another update in 30 minutes or as soon as more information becomes available.

For customer support assistance, please log in to your Twilio or Twilio SendGrid account and submit a support ticket.

IDENTIFIED about 11 hours ago - at 07/03/2025 01:53AM

Our engineers have identified the issue with increased latency for multiple Twilio services and are currently monitoring the situation. We expect to provide another update in 15 minutes or as soon as more information becomes available.

For customer support assistance, please log in to your Twilio or Twilio SendGrid account and submit a support ticket.

INVESTIGATING about 12 hours ago - at 07/03/2025 01:00AM

Our monitoring systems have detected a potential issue Sync. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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