Outage in Twilio
Increased Latency for Multiple Twilio Services
Resolved Major
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Outage Details
Our monitoring systems have detected a potential issue Sync. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Sync Twilio Conversations Twilio Studio Twilio Voice Insights Twilio Intelligence Twilio TaskRouter Twilio Flex Application Platform Twilio Flex Insights Twilio Messaging Services Twilio MMS Twilio Verify Twilio Flex Billing Twilio Event Streams Twilio ConsoleLatest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 07/03/2025 03:44AM
All services impacted due to increased latency for multiple Twilio services have recovered and are operating as intended. This incident has been resolved.
MONITORING
21 days ago - at 07/03/2025 03:03AM
We continue observing recovery with increased latency for multiple Twilio services. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
MONITORING
21 days ago - at 07/03/2025 02:55AM
We continue observing recovery with increased latency for multiple Twilio services. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
MONITORING
21 days ago - at 07/03/2025 02:22AM
We are observing recovery with increased latency for multiple Twilio services. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
IDENTIFIED
21 days ago - at 07/03/2025 02:11AM
Our engineers have identified the issue with increased latency for multiple Twilio services and continue monitoring the situation. We expect to provide another update in 30 minutes or as soon as more information becomes available.
For customer support assistance, please log in to your Twilio or Twilio SendGrid account and submit a support ticket.
IDENTIFIED
21 days ago - at 07/03/2025 02:05AM
Our engineers have identified the issue with increased latency for multiple Twilio services and continue monitoring the situation. We expect to provide another update in 30 minutes or as soon as more information becomes available.
For customer support assistance, please log in to your Twilio or Twilio SendGrid account and submit a support ticket.
IDENTIFIED
21 days ago - at 07/03/2025 01:53AM
Our engineers have identified the issue with increased latency for multiple Twilio services and are currently monitoring the situation. We expect to provide another update in 15 minutes or as soon as more information becomes available.
For customer support assistance, please log in to your Twilio or Twilio SendGrid account and submit a support ticket.
INVESTIGATING
21 days ago - at 07/03/2025 01:00AM
Our monitoring systems have detected a potential issue Sync. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
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