Outage in Twilio

SMS Delivery Delays to Claro in Brazil

Resolved Minor
July 04, 2025 - Started about 11 hours ago - Lasted about 7 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 07/05/2025 12:40AM

We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.

MONITORING about 6 hours ago - at 07/04/2025 10:44PM

We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 07/04/2025 06:28PM

We keep experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 07/04/2025 05:24PM

We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 07/04/2025 05:18PM

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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