Outage in Twilio

Delays in WhatsApp Template Approvals

Resolved Minor
July 17, 2025 - Started about 7 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing Delays in WhatsApp Template Approvals. Our engineers are working with our internal team to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Messaging Channels
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 07/17/2025 04:34PM

The delays with WhatsApp Template Approvals has been resolved and template approvals are operating normally at this time.

IDENTIFIED about 6 hours ago - at 07/17/2025 03:52PM

Our engineers have identified the issue with delays in WhatsApp Template Approvals and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 07/17/2025 02:52PM

We are experiencing Delays in WhatsApp Template Approvals. Our engineers are working with our internal team to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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