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Outage in Twilio

Delays in WhatsApp Template Approvals

Resolved Minor
July 17, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing Delays in WhatsApp Template Approvals. Our engineers are working with our internal team to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Messaging Channels

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/17/2025 04:34PM

The delays with WhatsApp Template Approvals has been resolved and template approvals are operating normally at this time.

IDENTIFIED 9 months ago - at 07/17/2025 03:52PM

Our engineers have identified the issue with delays in WhatsApp Template Approvals and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/17/2025 02:52PM

We are experiencing Delays in WhatsApp Template Approvals. Our engineers are working with our internal team to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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