Outage in Twilio

Delay in Voice Call Pricing Updates

Minor
July 28, 2025 - Started about 21 hours ago
Official incident page

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Outage Details

We are experiencing a delay in voice call pricing updates. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
MONITORING about 15 hours ago - at 07/29/2025 01:25AM

Our Engineering team has identified the root cause of the delay in updating Voice pricing for calls. Remediation steps have been implemented, and we are now observing signs of recovery. We are closely monitoring the system to ensure continued stability. We will provide an update in 24 hours or as soon as more information becomes available.

MONITORING about 17 hours ago - at 07/28/2025 11:25PM

Our Engineering team has identified the root cause of the delay in updating Voice pricing for calls. Remediation steps have been implemented, and we are now observing signs of recovery. We are closely monitoring the system to ensure continued stability. We will provide an update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 18 hours ago - at 07/28/2025 10:40PM

Our Engineering team has identified the problem causing the delay in updating Voice pricing for calls. The team has implemented the remediations and are starting to see recovery. We will provide an update in 4 hours or as soon as more information becomes available.

IDENTIFIED about 20 hours ago - at 07/28/2025 08:40PM

Our Engineering team has identified the problem causing the delay in updating Voice pricing for calls. The team has implemented the remediations and are starting to see recovery. We will provide an update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 21 hours ago - at 07/28/2025 08:06PM

We are currently experiencing a delay in updating voice call pricing. Our engineers are actively working with our carrier partner to resolve the issue. As a result, customers may not see updated prices for calls, recordings, and transcriptions at this time. We will provide an update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 21 hours ago - at 07/28/2025 07:14PM

We are experiencing a delay in voice call pricing updates. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 21 hours ago - at 07/28/2025 07:14PM

We are experiencing a delay in voice call pricing updates. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

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