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Outage in Twilio

SMS Delivery Failures to Multiple Countries in Middle East

Resolved Minor
August 05, 2025 - Started 9 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing SMS delivery failures to Multiple Countries in Middle East. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/05/2025 10:10PM

We are no longer experiencing SMS delivery failures to multiple countries in the Middle East. This incident has been resolved.

MONITORING 9 months ago - at 08/05/2025 08:10PM

We are observing successful SMS delivery to multiple countries in Middle East, but we are extending the monitoring period for an additional 2 hours to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 9 months ago - at 08/05/2025 06:11PM

We are observing successful SMS delivery to Multiple Countries in Middle East. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 08/05/2025 04:11PM

We are experiencing SMS delivery failures to Multiple Countries in Middle East. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 08/05/2025 03:11PM

We are experiencing SMS delivery failures to Multiple Countries in Middle East. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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