Outage in Twilio

SMS Delivery Delays To MTN Network in Ivory Coast

Resolved Minor

August 06, 2025 - Started 8 months ago - Lasted about 11 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS Delivery Delays to the MTN Network in Ivory Coast. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/07/2025 08:42AM

We are no longer experiencing MMS/SMS delivery failures when sending messages to the MTN Network in Ivory Coast. This incident has been resolved.

MONITORING 8 months ago - at 08/07/2025 07:25AM

We are observing successful SMS delivery to MTN Network in Ivory Coast. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/07/2025 05:06AM

We continue to investigate the issue causing SMS delivery delays when sending messages to the MTN Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/07/2025 01:08AM

We continue to investigate the issue causing SMS delivery delays when sending messages to the MTN Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/06/2025 11:08PM

We continue to investigate the issue causing SMS delivery delays when sending messages to the MTN Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/06/2025 10:08PM

We are experiencing SMS delivery delays when sending messages to the MTN Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/06/2025 10:04PM

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