Outage in Twilio

SMS Delivery Failures to the Naxtel Network in Azerbaijan

Resolved Minor

August 07, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS delivery failures to the Naxtel network in Azerbaijan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio SMS, APAC

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/08/2025 12:57AM

We are no longer experiencing SMS delivery failures when sending to the Naxtel network in Azerbaijan. This incident has been resolved.

MONITORING 8 months ago - at 08/07/2025 10:57PM

We are observing successful SMS delivery to the Naxtel network in Azerbaijan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/07/2025 10:46PM

We are continuing to investigate the issue causing SMS delivery failures when sending to the Naxtel network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/07/2025 09:46PM

We are experiencing SMS delivery failures when sending to the Naxtel network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/07/2025 09:42PM

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