Outage in Twilio

WhatsApp Message Delivery Delays

Minor
August 08, 2025 - Started about 5 hours ago
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Channels
Latest Updates ( sorted recent to last )
INVESTIGATING about 2 hours ago - at 08/08/2025 11:11PM

WhatsApp message delivery is currently impacted due to elevated, intermittent errors from Meta. Affected WhatsApp messages are being retried, but are likely to experience delays in delivery, and some may fail if their validity period has expired. We are actively working with Meta to resolve this incident, and will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 08/08/2025 09:35PM

WhatsApp message delivery is currently impacted due to elevated, intermittent errors from Meta. Affected WhatsApp messages are being retried, but are likely to experience delays in delivery, and some may fail if their validity period has expired. We are actively working with Meta to resolve this incident, and will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 08/08/2025 09:14PM

We are continuing to experience message delivery delays for messages sent via WhatsApp. Our engineers are working with Meta to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 08/08/2025 08:14PM

We are experiencing message delivery delays for messages sent via WhatsApp. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 08/08/2025 08:04PM

Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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