Outage in Twilio

Call Failures to Subset of Canadian Local and Toll-Free Numbers

Resolved Minor
August 09, 2025 - Started about 1 month ago - Lasted 3 days
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with calls to Canadian Twilio numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Voice, North America
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 08/11/2025 12:50PM

The issue affecting calls to a subset of Canadian Twilio local and toll-free numbers has been resolved, and the service is functioning normally at this time.

MONITORING 28 days ago - at 08/11/2025 08:54AM

We continue to see recovery in failed calls to a subset of Canadian Twilio local and toll-free numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.

MONITORING 28 days ago - at 08/11/2025 07:02AM

We continue to see recovery in failed calls to a subset of Canadian Twilio local and toll-free numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 28 days ago - at 08/11/2025 05:14AM

We have started seeing recovery in failed calls to a subset of Canadian Twilio local and toll-free numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 29 days ago - at 08/10/2025 05:14AM

We are continuing to experience failed calls to a subset of Canadian Twilio local and toll-free numbers. Our engineers are investigating with our carrier partners. We will provide another update in 24 hours or as soon as we have more information.

INVESTIGATING 29 days ago - at 08/09/2025 01:17PM

We are continuing to experience failed calls to a subset of Canadian Twilio local and toll-free numbers. Our engineers are investigating with our carrier partners. We will provide another update in 16 hours or as soon as we have more information.

INVESTIGATING 30 days ago - at 08/09/2025 05:22AM

We are continuing to experience failed calls to a subset of Canadian Twilio local and toll-free numbers. Our engineers are investigating with our carrier partners. We will provide another update in 8 hours or as soon as we have more information.

INVESTIGATING 30 days ago - at 08/09/2025 01:25AM

We are continuing to experience failed calls to a subset of Canadian Twilio local and toll-free numbers. Our engineers are investigating with our carrier partners. We will provide another update in 4 hours or as soon as we have more information.

INVESTIGATING about 1 month ago - at 08/08/2025 11:26PM

We are continuing to experience failed calls to a subset of Canadian Twilio local and toll-free numbers. Our engineers are investigating with our carrier partners. We will provide another update in 2 hours or as soon as we have more information.

INVESTIGATING about 1 month ago - at 08/08/2025 10:26PM

We are experiencing failed calls to a subset of Canadian Twilio local and toll-free numbers. Our engineers are investigating with our carrier partners. We will provide another update in 1 hour or as soon as we have more information.

INVESTIGATING about 1 month ago - at 08/08/2025 10:03PM

Our monitoring systems have detected a potential issue with calls to Canadian Twilio numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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