Outage in Twilio

SMS Delivery Failures to Airtel in Zambia

Resolved Minor
August 10, 2025 - Started 2 days ago - Lasted about 12 hours
Official incident page

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Outage Details

We are experiencingSMS delivery failures to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 08/10/2025 07:06PM

The issue affecting intermittent SMS delivery failures to Airtel in Zambia has been resolved, and the service is functioning normally at this time.

MONITORING 2 days ago - at 08/10/2025 05:15PM

We have started seeing recovery for intermittent SMS delivery failures to Airtel in Zambia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 08/10/2025 03:38PM

We are still experiencing SMS delivery failures to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 08/10/2025 10:13AM

We are still experiencing SMS delivery failures to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 08/10/2025 08:25AM

We are still experiencing SMS delivery failures to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 08/10/2025 07:37AM

We are experiencingSMS delivery failures to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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