Outage in Twilio

Conversations API in IE1 Region Failing With 5xx Errors

Resolved Minor
August 11, 2025 - Started 4 days ago - Lasted about 13 hours
Official incident page

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Outage Details

Customers of Conversations API in the IE1 region may experience intermittent HTTP 500 error responses from the REST API. The engineering team is actively investigating and will provide an update as soon as possible. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Conversations
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 08/12/2025 12:09AM

Customers of the Conversations API in the IE1 region are no longer experiencing intermittent HTTP 500 error responses from the REST API and Conversations API is operating normally at this time.

MONITORING 4 days ago - at 08/11/2025 11:46PM

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 08/11/2025 05:59PM

Customers of the Conversations API in the IE1 region may continue to experience intermittent HTTP 500 error responses from the REST API. The engineering team is actively investigating the issue and working to resolve it. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 08/11/2025 01:34PM

Customers of the Conversations API in the IE1 region may continue to experience intermittent HTTP 500 error responses from the REST API. The engineering team is actively investigating the issue and working to resolve it. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 08/11/2025 11:39AM

Customers of the Conversations API in the IE1 region may continue to experience intermittent HTTP 500 error responses from the REST API. The engineering team is actively investigating the issue and working to resolve it. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 08/11/2025 10:55AM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 08/11/2025 10:44AM

Customers of Conversations API in the IE1 region may experience intermittent HTTP 500 error responses from the REST API. The engineering team is actively investigating and will provide an update as soon as possible. We will provide another update in 1 hour or as soon as more information becomes available.

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