Outage in Twilio

Issues When Start or Stop Voice Call Recordings and Streams

Resolved Minor
August 12, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating a service interruption with Twilio Voice. Customers may be unable to start or stop voice call recordings and streams. We expect to provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/11/2025 09:06PM

Twilio Voice call recordings and streams are now operating normally.

MONITORING about 1 month ago - at 08/11/2025 08:36PM

Twilio Voice call recordings and streams are now operating normally. Earlier, customers experienced difficulties in modifying in-progress calls and initiating new ones, in addition to the previously noted impacts.
We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 08/11/2025 06:40PM

Twilio Voice call recordings and streams are now operating normally. Earlier, customers experienced difficulties in modifying in-progress calls and initiating new ones, in addition to the previously noted impacts.
We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 08/11/2025 06:04PM

Twilio Voice call recordings and streams are now operating normally. Earlier, customers experienced difficulties in modifying in-progress calls and initiating new ones, in addition to the previously noted impacts.
We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 08/11/2025 05:50PM

The issue causing interruption with Twilio Voice call recordings and streams has been identified. Some customers were unable to modify in progress calls, start or stop recordings, and would receive failures in attempting to initiate new calls. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 08/11/2025 05:37PM

We are investigating a service interruption with Twilio Voice. Customers may be unable to start or stop voice call recordings and streams. We expect to provide another update in 1 hour or as soon as more information becomes available.

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