Outage in Twilio

Webhooks Failures in IE1 Region

Resolved Minor
August 13, 2025 - Started about 15 hours ago - Lasted about 2 hours
Official incident page

Need to monitor Twilio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Twilio, and never miss an outage again.
Start Free Trial

Outage Details

Our monitoring systems have detected a potential issue with webhooks failures in IE1 region. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 08/13/2025 03:08PM

Our engineers have monitored the fix and confirmed the issue with Network degradation affecting webhooks delivery in eu-west-1 has been resolved.

Customers may have experienced failed connections and calls latency to all Voice features going into/out-of IE1. Some client registrations would have failed during the impact window. All services are now operating normally at this time.

MONITORING about 14 hours ago - at 08/13/2025 01:52PM

Network degradation affecting webhooks delivery in eu-west-1 is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 08/13/2025 01:36PM

We are experiencing issue where network degradation affecting webhooks delivery in eu-west-1. Customers may experience failed connections and calls latency. Our engineers are actively working to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 08/13/2025 01:20PM

We are experiencing issue where network degradation affecting webhooks delivery in eu-west-1. Our engineers are actively working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 08/13/2025 01:05PM

Our monitoring systems have detected a potential issue with webhooks failures in IE1 region. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook