Outage in Twilio

Messaging Logs "Export to CSV" Returns Empty Files

Resolved Minor
August 13, 2025 - Started 29 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Our engineers have identified the issue where Messaging Logs "Export to CSV" Returns Empty Files. We will be investigating to determine the root cause of the issue and will provide an update in 1 hour, or as soon as more information is available.
Components affected
Twilio Console
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 08/14/2025 01:18AM

Issue where Messaging Logs "Export to CSV" returns empty files has been resolved and Developer Tools - Console is operating normally at this time.

MONITORING 29 days ago - at 08/14/2025 12:46AM

Our engineers are noticing recovery with the issue where Messaging Logs "Export to CSV" returns empty files. We will continue monitoring this issue and will provide an update in 2 hours or as soon as more information is available.

INVESTIGATING 29 days ago - at 08/13/2025 10:46PM

Our engineers are investigating the issue where Messaging Logs "Export to CSV" Returns Empty Files. We will be investigating to determine the root cause of the issue and will provide an update in 2 hours, or as soon as more information is available.

INVESTIGATING 29 days ago - at 08/13/2025 09:46PM

Our engineers have identified the issue where Messaging Logs "Export to CSV" Returns Empty Files. We will be investigating to determine the root cause of the issue and will provide an update in 1 hour, or as soon as more information is available.

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