Outage in Twilio

SMS Delivery Delays to Algar Telecom in Brazil

Resolved Minor
August 16, 2025 - Started about 10 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 08/16/2025 02:41PM

We are no longer experiencing SMS delivery failures to Algar Telecom in Brazil. This incident has been resolved.

MONITORING about 7 hours ago - at 08/16/2025 02:00PM

We are observing recovery in MMS/SMS delivery delays when sending messages to Algar Telecom in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 08/16/2025 12:12PM

We continue to experience SMS delivery delays when sending messages to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 08/16/2025 11:17AM

We are experiencing SMS delivery delays when sending messages to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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