Outage in Twilio

SMS Delivery Delays and Failures to DiGi in Malaysia

Resolved Minor

August 18, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio SMS, APAC

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/18/2025 03:59AM

We are no longer experiencing SMS delivery delays when sending messages to DiGi in Malaysia. This incident has been resolved.

MONITORING 8 months ago - at 08/18/2025 01:58AM

We are observing recovery in SMS delivery delays when sending messages to DiGi in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/18/2025 01:53AM

We are experiencing SMS delivery delays and failures when sending messages to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/18/2025 12:52AM

We are experiencing SMS delivery delays and failures when sending messages to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/18/2025 12:45AM

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