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Outage in Twilio

WhatsApp Messages Show Incorrect Channel Information on Messaging Insights for a Subset of Twilio Customers

Resolved Minor
August 18, 2025 - Started 8 months ago - Lasted about 8 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Insights

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/19/2025 02:10AM

WhatsApp messages showing incorrect channel information in Messaging Insights for a subset of customers has been resolved and is operating normally at this time.

IDENTIFIED 8 months ago - at 08/18/2025 10:04PM

Our engineers have identified the cause where WhatsApp messages are showing incorrect channel information in Messaging Insights for a subset of customers, and are actively investigating a resolution. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/18/2025 08:07PM

We are continuing to investigated an issue where WhatsApp messages are showing incorrect channel information in Messaging Insights for a subset of customers. We expect to provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/18/2025 06:52PM

We are investigating an issue where WhatsApp messages are showing incorrect channel information in Messaging Insights for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/18/2025 06:39PM

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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