Outage in Twilio

WhatsApp Messages Show Incorrect Channel Information on Messaging Insights for a Subset of Twilio Customers

Resolved Minor
August 18, 2025 - Started 24 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Insights
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 08/19/2025 02:10AM

WhatsApp messages showing incorrect channel information in Messaging Insights for a subset of customers has been resolved and is operating normally at this time.

IDENTIFIED 24 days ago - at 08/18/2025 10:04PM

Our engineers have identified the cause where WhatsApp messages are showing incorrect channel information in Messaging Insights for a subset of customers, and are actively investigating a resolution. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 24 days ago - at 08/18/2025 08:07PM

We are continuing to investigated an issue where WhatsApp messages are showing incorrect channel information in Messaging Insights for a subset of customers. We expect to provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING 24 days ago - at 08/18/2025 06:52PM

We are investigating an issue where WhatsApp messages are showing incorrect channel information in Messaging Insights for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 24 days ago - at 08/18/2025 06:39PM

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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