Outage in Twilio

SMS Delivery Failures to CNT Carrier in Ecuador

Resolved Minor

August 19, 2025 - Started 8 months ago - Lasted about 14 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/20/2025 07:47AM

This incident has been resolved.

MONITORING 8 months ago - at 08/20/2025 06:05AM

We are observing successful SMS delivery sending to the CNT network in Ecuador. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/20/2025 12:44AM

We continue experiencing SMS delivery failures sending to CNT network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/19/2025 08:51PM

We continue experiencing SMS delivery failures sending to CNT network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/19/2025 06:47PM

We continue experiencing SMS delivery failures sending to CNT network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/19/2025 05:58PM

We are experiencing SMS delivery failures sending to CNT network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/19/2025 05:50PM

Our monitoring systems have detected a potential issue with SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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