Outage in Twilio
Our Engineers are Investigating an Issue with Conversation Relay where agent audio is silent
Resolved MinorIncident Report
Our engineers are currently investigating the customer impact of a retroactive issue with Conversation Relay where agent audio is silent. We will follow up and provide customer impact details within 2 hours.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/21/2025 07:01AM
Twilio Conversation Relay was degraded for 20 minutes between 22:55 and 23:15 Pacific Time on 08/20/2025. During this period of time customers may have intermittently experienced an issue where agent audio is silent. The issue has now been resolved.
MONITORING
8 months ago - at 08/21/2025 06:58AM
Our engineers are currently investigating the customer impact of a retroactive issue with Conversation Relay where agent audio is silent. We will follow up and provide customer impact details within 2 hours.
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