Outage in Twilio

Voice Insights Call Summaries Delayed in US1

Resolved Minor
August 26, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We've become aware of a potential issue with voice insights call summaries delayed. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice Insights
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/26/2025 06:13AM

We are no longer experiencing voice insights call summaries delays in US1 region. This incident has been resolved.

MONITORING about 1 month ago - at 08/26/2025 04:13AM

We are observing recovery in voice insights call summaries delays in US1 region. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 08/26/2025 02:49AM

Voice Insights call summaries for calls that ended after 1:40am UTC are being processed successfully and are available via Console, Rest APIs and Event Streams. Our engineers are working on backfilling the call summaries for calls that ended between Aug 25th 23:36 and Aug 26th 1:40am. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 08/26/2025 01:49AM

We've become aware of a potential issue with voice insights call summaries delayed. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

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