Outage in Twilio

SMS Delivery Delays and Failures to and from Multiple Networks in US for a Subset of Short Codes

Resolved Minor

August 28, 2025 - Started 8 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are experiencing SMS delivery Delays and failures to multiple networks in US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hou or as soon as more information becomes available.

Components affected

Twilio SMS Short Code, North America Twilio SMS

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/28/2025 10:39PM

We are no longer experiencing SMS delivery delays and failures to and from multiple networks in the US for a subset of short codes. This incident has been resolved.

MONITORING 8 months ago - at 08/28/2025 08:38PM

We are observing recovery in SMS delivery delays and failures to and from multiple networks in the US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/28/2025 06:55PM

Our engineers continue working with our carrier partner to resolve the issue related to SMS delivery delays and failures to and from multiple networks in the US for a subset of short codes. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/28/2025 04:55PM

We have identified that Messages from Multiple Network Subscribers in the US to a Subset of Short Codes are also impacted for this incident. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/28/2025 04:19PM

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