Outage in Twilio

Errors for the Twilio Rest API Impacting Multiple Twilio Services

Minor
August 28, 2025 - Started about 6 hours ago
Official incident page

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Outage Details

We are experiencing intermittent issues for Messaging, Lookup, Proxy, TaskRouter, and Programmable Voice. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
MONITORING 42 minutes ago - at 08/28/2025 10:45PM

We experienced Twilio Rest API issues impacting multiple Twilio services between approximately 10:10 AM PT - 10:20 AM PT. We are continuing to monitor to ensure this issue does not reoccur. We will be monitoring all services to ensure a full recovery and provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 3 hours ago - at 08/28/2025 08:43PM

We experienced Twilio Rest API issues impacting multiple Twilio services between approximately 10:10 AM PT - 10:20 AM PT. We are continuing to monitor to ensure this issue does not reoccur. We will be monitoring all services to ensure a full recovery and provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 4 hours ago - at 08/28/2025 07:43PM

We experienced Twilio Rest API issues impacting multiple Twilio services between approximately 10:10 AM PT - 10:20 AM PT. We are continuing to monitor to ensure this issue does not reoccur. We will be monitoring all services to ensure a full recovery and provide another update in 1 hour or as soon as more information becomes available.

MONITORING about 4 hours ago - at 08/28/2025 07:09PM

We experienced issues impacting the Twilio Rest API in the following services between approximately 10:10 AM PT - 10:20 AM PT:

-Flex Taskrouter: 5xx errors from TaskRouter APIs
-Flex Proxy: 5xx errors from Proxy APIs
-Flex Application Platform: To be determined
-Studio: Increased latency
-Programmable SMS: Increase in 5xx errors for API requests to send messages
-Programmable Video Recordings: 5xx errors
-Programmable Voice Calls: 5xx errors for Voice APIs
-Programmable Voice Recordings: increased errors when updating recording requests
-Programmable Voice Conferences: inability to add participants to conferences
-Verify: 5xx errors returned from the API

We are continuing to monitor to ensure this issue does not reoccur. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 5 hours ago - at 08/28/2025 06:48PM

We experienced issues impacting the Twilio Rest API in the following services between approximately 10:10 AM PT - 10:20 AM PT:

-Flex Taskrouter: 5xx errors from TaskRouter APIs
-Flex Proxy: 5xx errors from Proxy APIs
-Flex Application Platform: To be determined
-Studio: Increased latency
-Programmable SMS: Increase in 5xx errors for API requests to send messages
-Programmable Video: Some 5XX errors affecting creation or deletion of video recordings
-Programmable Voice: 5xx errors for kube_namespace:rest-proxy-voice-apis
-Programmable Voice Recordings: Increased errors when updating recording requests
-Verify: 5xx errors returned from the API

We are continuing to monitor to ensure this issue does not reoccur. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 5 hours ago - at 08/28/2025 06:37PM

We experienced issues impacting the Twilio Rest API in the following services: Flex Taskrouter, Flex Application Platform, Lookup, Flex Proxy, Programmable Messaging (SMS Only), Programmable Video, Programmable Voice, Verify, Studio between approximately 10:10 AM PT - 10:20 AM PT. We are continuing to monitor to ensure this issue does not reoccur. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 5 hours ago - at 08/28/2025 06:30PM

We experienced issues impacting the Twilio Rest API in the following services: Flex Taskrouter, Flex Application Platform, Lookup, Flex Proxy, Programmable Messaging, Programmable Video, Programmable Voice, Verify, Studio between approximately 10:10 AM PT - 10:20 AM PT. We are continuing to monitor to ensure this issue does not reoccur. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 5 hours ago - at 08/28/2025 06:27PM

We experienced issues impacting the Twilio Rest API in the following services: Flex Taskrouter, Lookup, Flex Proxy, Programmable Messaging, Programmable Video, Programmable Voice, Verify, and Studio between approximately 10:10 AM PT - 10:20 AM PT. We are continuing to monitor to ensure this issue does not reoccur. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 5 hours ago - at 08/28/2025 06:09PM

We experienced issues impacting the Twilio Rest API in the following services: Flex Taskrouter, Lookup, Flex Proxy, Programmable Messaging, Programmable Video, Programmable Voice, and Verify between approximately 10:10 AM PT - 10:20 AM PT. We are continuing to monitor to ensure this issue does not reoccur. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 5 hours ago - at 08/28/2025 06:07PM

We experienced issues impacting the Twilio Rest API in the following services: Flex Taskrouter, Lookup, Flex Proxy, Programmable Messaging, Programmable Video, Programmable Voice, and Verify between approximately 10:10 AM PT - 10:20 AM PT. We are continuing to monitor to ensure this issue does not reoccur. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 5 hours ago - at 08/28/2025 06:03PM

We are observing recovery with the Twilio Rest API issue impacting multiple Twilio services. Impact was observed between 10:10 am PT and ended at 10:20 PT approx. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 08/28/2025 05:47PM

We are experiencing intermittent issues for Messaging, Lookup, Proxy, TaskRouter, and Programmable Voice. We expect to provide another update in 15 minutes or as soon as more information becomes available.

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