Outage in Twilio

SMS Traffic Failure From a Small Subset of US 10DLC

Minor
August 28, 2025 - Started about 2 hours ago
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with US 10DLC A2P traffic failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS Twilio PHONE NUMBERS
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 hour ago - at 08/28/2025 11:30PM

Our monitoring systems have detected a potential issue with a small subset of US 10DLC phone numbers failing traffic. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 08/28/2025 11:03PM

We are continuing to investigate this issue.

INVESTIGATING about 2 hours ago - at 08/28/2025 11:02PM

Our monitoring systems have detected a potential issue with US 10DLC A2P traffic failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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