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Outage in Twilio

Missing Spam Complaints in Messaging insights dashboard

Resolved Minor
August 29, 2025 - Started 8 months ago - Lasted 6 days
Official incident page

Incident Report

Our engineers have identified an issue with Missing Spam Complaints in Messaging insights dashboard and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Messaging Insights

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/04/2025 05:09PM

Issue with Missing Spam Complaints in Messaging insights dashboard has been resolved and it is operating normally at this time.

IDENTIFIED 8 months ago - at 09/03/2025 11:36PM

Our engineers have identified the issue and are in the process of deploying a fix for the missing spam complaints in Messaging Insights dashboard. We expect to provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 8 months ago - at 09/03/2025 12:35AM

Our engineers have identified the issue and are testing an application update in preparation to deploy a fix for the Missing Spam Complaints in Messaging insights dashboard. We expect to provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 8 months ago - at 09/01/2025 11:37PM

Our engineers have identified the issue and are in the process of deploying a fix for the Missing Spam Complaints in Messaging insights dashboard. We expect to provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 8 months ago - at 08/30/2025 11:12PM

Our engineers have identified the issue and are in the process of deploying a fix for the Missing Spam Complaints in Messaging insights dashboard. We expect to provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 8 months ago - at 08/30/2025 07:28AM

Our engineers have identified the issue and are in the process of deploying a fix for the Missing Spam Complaints in Messaging insights dashboard. We expect to provide another update in 16 hours or as soon as more information becomes available.

IDENTIFIED 8 months ago - at 08/29/2025 11:19PM

Our engineers have identified the issue and are in the process of deploying a fix for the Missing Spam Complaints in Messaging insights dashboard. We expect to provide another update in 8 hours or as soon as more information becomes available.

IDENTIFIED 8 months ago - at 08/29/2025 07:22PM

Our engineers have identified the issue and are in the process of deploying a fix for the Missing Spam Complaints in Messaging insights dashboard. We expect to provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 8 months ago - at 08/29/2025 05:28PM

Our engineers have identified the issue with Missing Spam Complaints in Messaging insights dashboard and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/29/2025 04:12PM

Our engineers have identified an issue with Missing Spam Complaints in Messaging insights dashboard and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

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