Outage in Twilio

Missing Error Code in Callback for Certain RCS Messages

Resolved Minor
September 02, 2025 - Started about 13 hours ago - Lasted about 9 hours
Official incident page

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Outage Details

We are investigating an issue where a small percentage of error codes are not being passed to customer's RCS callback URLs. We expect to provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 09/02/2025 06:48PM

We are no longer experiencing a small percentage of error codes where not being passed to customer's RCS callback URLs. This incident has been resolved.

MONITORING about 5 hours ago - at 09/02/2025 06:18PM

We are observing recovery where a small percentage of error codes are not being passed to customer's RCS callback URLs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 5 hours ago - at 09/02/2025 05:48PM

We are observing recovery where a small percentage of error codes are not being passed to customer's RCS callback URLs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 6 hours ago - at 09/02/2025 05:18PM

We are observing recovery where a small percentage of error codes are not being passed to customer's RCS callback URLs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 6 hours ago - at 09/02/2025 04:55PM

The issue causing a small percentage of error codes where not being passed to customer's RCS callback URLs has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 7 hours ago - at 09/02/2025 03:56PM

The root cause of the issue causing a small percentage of error codes where not being passed to customer's RCS callback URLs has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 09/02/2025 12:26PM

We continue to investigate an issue where a small percentage of error codes are not being passed to customer's RCS callback URLs. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 09/02/2025 10:32AM

We continue to investigate an issue where a small percentage of error codes are not being passed to customer's RCS callback URLs. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 09/02/2025 09:39AM

We are investigating an issue where a small percentage of error codes are not being passed to customer's RCS callback URLs. We expect to provide another update in 1 hour or as soon as more information becomes available.

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