Outage in Twilio

SMS Delivery Delays to Small Carriers in the United States From a Subset of Short Codes

Resolved Minor
September 03, 2025 - Started about 7 hours ago - Lasted about 6 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue of SMS delivery delays to Pinger in the USA for a subset ofshortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED 14 minutes ago - at 09/03/2025 03:44AM

We are no longer experiencing SMS delivery delays when sending messages to small carriers in the United States for a subset of short codes. This incident has been resolved.

MONITORING about 2 hours ago - at 09/03/2025 01:54AM

We are observing recovery in SMS delivery when sending messages to small carriers in the United States for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 09/03/2025 12:04AM

We are continuing to experience SMS delivery delays when sending messages to small carriers in the United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available

INVESTIGATING about 5 hours ago - at 09/02/2025 10:30PM

We are continuing to experience SMS delivery delays when sending messages to Pinger in the USA for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 09/02/2025 09:30PM

We are experiencing SMS delivery delays when sending messages to Pinger in the USA for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 09/02/2025 09:23PM

Our monitoring systems have detected a potential issue of SMS delivery delays to Pinger in the USA for a subset ofshortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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