Outage in Twilio

SMS Delivery Delays to Altice in US

Resolved Minor
September 03, 2025 - Started about 5 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS delivery delays to Altice in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS Short Code, North America Twilio SMS Long Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 09/03/2025 06:44PM

We are no longer experiencing SMS delivery delays to Altice in US. This incident has been resolved.

MONITORING about 4 hours ago - at 09/03/2025 04:59PM

We are observing recovery in SMS delivery delays to Altice in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 09/03/2025 04:01PM

We are experiencing SMS delivery delays to Altice in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available

INVESTIGATING about 5 hours ago - at 09/03/2025 03:55PM

Our monitoring systems have detected a potential issue with SMS delivery delays to Altice in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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