Outage in Twilio

Outbound Call Failures From a Subset of Twilio's Phone Numbers to Netherlands.

Resolved Minor
September 04, 2025 - Started about 2 months ago - Lasted 11 days
Official incident page

Incident Report

We are investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Europe

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/15/2025 04:31PM

The issue outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands has been resolved, and the service is functioning normally at this time.

MONITORING about 1 month ago - at 09/15/2025 06:10AM

We are still observing recovery in outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 09/14/2025 06:10AM

We are still observing recovery in outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 09/13/2025 06:10AM

We are still observing recovery in outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 09/12/2025 06:26AM

We are still observing recovery in outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 09/11/2025 06:36AM

We are still observing recovery in outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 09/10/2025 06:48AM

We are observing recovery in outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 09/10/2025 04:05AM

We are still investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available

INVESTIGATING about 1 month ago - at 09/09/2025 04:05AM

We are still investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 09/08/2025 04:05AM

We are still investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 09/07/2025 04:05AM

We are still investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 09/06/2025 04:05AM

We are still investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 09/05/2025 04:11AM

We are still investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 09/04/2025 08:12PM

We are still investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 09/04/2025 04:13PM

We are investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 09/04/2025 02:19PM

We are investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 09/04/2025 01:20PM

We are investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.

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