Outage in Twilio

SMS Delivery Delays To Telefonica Network In Mexico

Resolved Minor

January 12, 2026 - Started 3 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are experiencing SMS delivery failures when sending messages to Telefonica Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS Long Code, North America

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/12/2026 01:57PM

We are no longer experiencing SMS delivery failures to Telefonica Network in Mexico. This incident has been resolved.

MONITORING 3 months ago - at 01/12/2026 12:09PM

We are observing successful SMS delivery to Telefonica Network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 01/12/2026 08:09AM

We are experiencing SMS delivery failures when sending messages to Telefonica Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 01/12/2026 06:09AM

We are experiencing SMS delivery failures when sending messages to Telefonica Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 01/12/2026 05:09AM

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