Outage in Twilio

Voice Call Failures for a Subset of Twilio Phone Numbers to El Salvador

Minor
January 13, 2026 - Started about 3 hours ago
Official incident page

Incident Report

We are observing call failures for a subset of Twilio El Salvador phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, North America

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Latest Updates ( sorted recent to last )
INVESTIGATING about 2 hours ago - at 01/13/2026 10:38PM

We are continuing to observe call failures for a subset of Twilio El Salvador phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 01/13/2026 09:36PM

We are observing call failures for a subset of Twilio El Salvador phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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